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Saudi Aviation Authority Releases Passenger Satisfaction Report for August
Friday, September 20, 2024
The rankings are primarily based on the variety of complaints filed with GACA by passengers in August 2024. This information sheds gentle on the efficiency of air carriers and airports when it comes to passenger expertise.
Saudi Airways Ranked Prime Performers
The info reveals that SAUDIA Airways acquired the fewest complaints amongst Saudi carriers in August, with solely 13 complaints per 100,000 passengers. Moreover, SAUDIA boasts an ideal grievance decision fee of 100%. Flynas and Flyadeal adopted carefully with equally spectacular decision charges, regardless of barely increased grievance charges.
The report additionally identifies the commonest complaints filed by passengers in August. Baggage points, flight disruptions, and ticketing issues emerged as the first areas of dissatisfaction for vacationers.
Airport Efficiency Acknowledged
The report extends past airways, recognizing airports for his or her efficiency. King Khalid Worldwide Airport, dealing with over 6 million passengers yearly, acquired the bottom grievance fee amongst worldwide airports. Abha Worldwide Airport claimed the highest spot for airports serving fewer than 6 million passengers, whereas Bisha Airport dominated the home airport class. All three airports achieved an ideal grievance decision fee.
Transparency and Accountability
GACA emphasizes that the month-to-month report promotes transparency throughout the journey trade. It empowers passengers to make knowledgeable decisions whereas holding airways and airports accountable for his or her providers.
Open Communication Channels
The report expands past the everyday airline and airport complaints. It acknowledges points associated to boarding passes, worker habits, and providers for passengers with disabilities and restricted mobility.
GACA demonstrates a dedication to bettering the journey expertise for all. In collaboration with airport companions, they developed a booklet outlining tips for coping with passenger complaints. This useful resource ensures constant service requirements throughout airports and facilitates environment friendly grievance decision.
Coaching and Compliance
GACA additional helps the trade by offering common workshops for workers of airways and floor service firms. These coaching classes educate workers on passenger safety rules and guarantee they’ve the data to successfully handle passenger issues.
GACA’s month-to-month rating system gives priceless insights for each vacationers and air journey suppliers in Saudi Arabia. By fostering transparency and accountability, GACA’s initiative empowers passengers, promotes a tradition of steady enchancment throughout the trade, and in the end advantages the journey expertise for all.
