Residence
»
HOTEL NEWS
»
Lajitas Golf Resort Adopts Agilysys Options, Upgrading Service and Increasing Income Alternatives
Wednesday, October 30, 2024
Agilysys, Inc. (Nasdaq: AGYS), a outstanding worldwide supplier of software program options and companies for the hospitality sector, just lately disclosed that Lajitas Golf Resort has included 14 of their techniques to reinforce and synchronize visitor experiences all through the property. These techniques are designed to seamlessly trade knowledge, insights, and operational processes to raise workers productiveness and maximize income era throughout the resort’s in depth facilities. Remarkably, all 14 techniques have been operational inside simply 48 hours of implementation.
The number of Agilysys software program for the resort included platforms for Property Administration Programs (PMS), Level of Sale (POS), in addition to specialised options for Golf and Spa administration. These have been complemented by developments that increase cost processing safety, facilitate cell interactions, improve visitor check-ins and check-outs, handle reservations for eating and actions, automate service requests, and simplify the shopping for processes for retail and present playing cards. Moreover, they assist in managing gross sales and catering operations effectively. These enhancements relieve the workers from routine administrative duties, permitting them extra time to work together with visitors and guarantee clean operations, which is especially helpful through the quieter low season.
Lajitas Golf Resort, recognized for its acclaimed Black Jack Crossing golf course, ranked by Golfweek because the #38 Resort Course within the USA and the highest course in Texas, in addition to Golf Journal’s Most Stunning Course in Texas, attracts a complicated clientele. Perched 2,200 ft above the Rio Grande River and subsequent to Large Bend Nationwide Park, the resort provides a various array of experiences for golf lovers, households, journey seekers, marriage ceremony events, and convention contributors because of its distinctive and secluded location.
Philip McLain, the resort’s Director of Info Expertise, was charged with the vital process of overhauling and upgrading the technological framework and techniques throughout the property. His necessities have been complete, demanding techniques that not solely facilitate a seamless integration of various high-end visitor and workers interactions but additionally from a supplier who might guarantee distinctive ongoing service, safety, and dependability within the resort’s distant setting.
McLain’s strategy to modernization was all-encompassing. He aimed to optimize bookings for the resort’s lodging together with resorts, non-public villas, lakeside cottages, and boardwalk condos, whereas additionally increasing income streams past mere lodging. This included enhancing the visitor expertise with golf, eating, buying, and a plethora of actions like zip lining, equestrian pursuits, mountain biking, capturing sports activities, mountaineering, paddle boarding, and spa companies. His technique prioritized choosing software program suppliers able to providing complete, property-wide options to cut back the burden of know-how integration and vendor administration on his group.
Mr. McLain famous, “Our legacy PMS system was out-of-date, with inefficiencies and limitations that impacted our guests, employees and bottom line. We prioritized finding a solution able to be tailored specifically to our unique, remote destination, designed to be future-proof and able to expand and adapt with us. It also was imperative that we choose solutions intuitive and simple enough to be used easily by the seasonal staff that join our team each year.”
Mr. McLain additionally most well-liked an answer supplier dedicated to working side-by-side along with his group to grasp every division’s processes, ache factors and wishes, and capable of configure enhancements compelling sufficient to win unilateral buy-in.
“After carefully evaluating all the options available to us, it became very clear that Agilysys has the technology, service and expertise we need to achieve our goals,” Mr. McLain defined. “The Agilysys team worked closely with us to consider our specific and unique requirements. The closeness of our collaboration and the experience Agilysys brought to the table gave us the confidence to implement 14 integrated solutions together at once to accelerate accomplishing our goals. The reality that Agilysys was able to work with us to configure and implement these solutions across our property in a matter of weeks is testimony to the level of insight and support we have received,” he added.
Mr. McLain emphasised {that a} dedication to distinctive service and teamwork strongly contributed to efficiently modernizing techniques throughout the property. “The organization and professionalism of the team that came out to our property for our implementation were unmatched. Their immediate attention to issues and changes large and small was amazing. Everyone’s communication was outstanding, and the fact that we were given contact numbers for everyone we needed, from managers to directors and even executives, showed us how dedicated Agilysys is to customers. Launching 14 products at one time was a massive undertaking. For that project to go as smoothly as it did speaks volumes of the skill and dedication of everyone involved,” Mr. McLain concluded.
Jeba Kingsley, Senior Vice President of Skilled Companies for Agilysys, commented, “Lajitas Golf Resort is known for singular, highly tailored experiences that reflect the remarkable qualities of its surroundings. The software solutions supporting guests and staff – both directly in front-line experiences and behind the scenes in back-office efficiencies – must be just as remarkable and ‘top-shelf’ as the resort’s environment. The same goes for the advice, service and support delivered to ensure ongoing technology excellence. We are proud to be the software provider chosen as the ideal partner for this property, standing out above others due to our ability to address its unique complexities. We look forward to our ongoing partnership with the stellar Lajitas IT team as they continue to elevate guest delight, staff satisfaction and revenue opportunities across this truly distinctive resort.”
