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Air India’s Buyer Service Will get a Increase with Seven New Indian Languages Added
Wednesday, August 28, 2024
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Air India has considerably enhanced its customer support by incorporating help for seven extra Indian languages—Bengali, Kannada, Malayalam, Marathi, Punjabi, Tamil, and Telugu—alongside the prevailing Hindi and English choices. This strategic transfer goals to raise the journey expertise by catering to India’s wealthy linguistic range, guaranteeing passengers can talk comfortably of their native languages. Reflecting the airline’s dedication to being a ‘global airline with an Indian heart,’ this initiative not solely fosters inclusivity but additionally aligns with Air India’s broader imaginative and prescient of connecting with clients on a cultural degree. To streamline this expertise, Air India’s Interactive Voice Response (IVR) system now options computerized language detection primarily based on the consumer’s cellular community, thereby lowering the necessity for handbook language choice and enhancing response effectivity.
