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Air India Prepares Vacationers for the Vistara Merger on November 12, 2024 – What You Have to Know
Saturday, November 9, 2024
As Air India and Vistara unite on November 12, 2024, a seamless expertise awaits vacationers of each airways. This landmark merger brings collectively one of the best of Vistara’s premium inflight service with Air India’s in depth community. Right here’s how Air India is guaranteeing a easy transition that honors each airways’ values and guarantees a world-class journey with an Indian coronary heart.
1) New ‘AI2’ Code for Former Vistara RoutesTo make the change simple for vacationers, all Vistara flights operated by Air India will undertake a four-digit code starting with “2.” For instance, Vistara’s UK 955 route will seem as AI 2955 on Air India’s reserving platform, sustaining acquainted routes and schedules whereas signaling the shift to the Air India community.
2) Enhanced Assist at Key Home AirportsIn bustling metro airports, Air India will arrange unique helpdesk kiosks proper exterior terminal entries. Employees members in Air India x Vistara-branded t-shirts can be readily available to help, offering steerage to anybody with questions. To assist prospects find Air India check-in counters, Flight Data Show Screens (FIDS) and signage can be in place. Over time, Vistara’s ticketing counters and check-in areas can be rebranded as Air India, bringing a unified look to the terminal.
3) Streamlined Self-Service KiosksEach self-service kiosk will carry a particular advisory beginning November 12, prompting prospects on Vistara’s former routes (now AI2) to pick out Air India for check-in, guaranteeing a easy expertise for passengers already accustomed to Vistara’s course of.
4) Tailor-made Help at Worldwide AirportsFor worldwide vacationers, Air India x Vistara help workers can be seen close to check-in counters, prepared to help with any questions. Signage can be positioned at key factors to information vacationers successfully, protecting the method as simple as potential.
5) Unified Name Heart SupportCalls to Vistara’s contact heart will routinely switch to Air India’s customer support, so all passenger inquiries obtain fast, efficient responses with out the necessity for extra steps.
This merger opens thrilling doorways, permitting Air India to supply connections to over 90 home and worldwide locations, alongside entry to greater than 800 routes via codeshare companions. By mixing Vistara’s celebrated service with Air India’s far-reaching community, this new chapter is designed to carry passengers an expensive but acquainted expertise, elevating Air India’s place as a really international airline with deep-rooted Indian values.
