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Air France-KLM And Amadeus Modernize Reserving And Service Programs For A New Period Of Journey
Wednesday, February 19, 2025
Air France-KLM and Amadeus have joined forces in a groundbreaking settlement to usher in a brand new period of airline retailing via Nevio, Amadeus’ next-generation “Offer and Order” answer. On the core of this transformation is the adoption of IATA’s ONE Order customary, designed to reinforce the client expertise and meet the expectations of at present’s digital-first vacationers.
Simplifying Journey, Elevating Comfort
At the moment, air vacationers should juggle a number of paperwork—Passenger Title Information (PNR), Digital Tickets (ETK), and Digital Miscellaneous Paperwork (EMDs) for every reserving. By embracing Trendy Airline Retailing rules, this partnership will streamline operations and the client expertise, changing fragmented information with a single, built-in Order—a system that mirrors the simplicity of contemporary e-commerce.
A Main Step Towards a Smarter Future
This collaboration marks a pivotal second in Air France-KLM’s journey towards a totally digitalized, “Offer and Order” native ecosystem. The airline group is driving this transformation via its multi-year MOON (Shifting to Supply and Order Native) program, working intently with Amadeus to modernize its present infrastructure.
A Extra Seamless and Personalised Journey Expertise
With this next-generation system, Air France-KLM prospects will take pleasure in:
A Unified Journey Document – A single order consolidating all journey particulars, together with third-party companies.
Enhanced Flexibility – Simpler modifications to flights and ancillary companies.
Tailor-made Presents – Extra personalised journey choices that higher match particular person preferences.
This partnership represents a daring leap ahead, redefining airline retailing and setting a brand new benchmark for customer-centric journey experiences.
“Our move to Modern Airline Retailing, is a key pillar in our commercial strategy, as reflected in our broad commitment to MOON program. By leveraging the power of next‑generation retailing systems, we will continue to elevate the customer experience. This partnership with Amadeus will allow our customers to track the entirety of their travel in one, accessible order, receive more personalized offers that reflect their diverse needs, and do more self‑servicing. I am confident that we will be able to deliver this vision in the years ahead in close collaboration with Amadeus, a long‑trusted technology partner.” Angus Clarke Govt Vice President and Chief Industrial Officer, Air France-KLM Group
“System transitions of this magnitude only happen so often, and I am excited to embark on this journey with Amadeus, the MOON team, and the entire Air France‑KLM IT organization. This transformation will not only bring us a best‑in‑class Order Management System, but also simplify our IT ecosystem through the phase out of several legacy applications. This will provide the Group with a modern, flexible technical foundation that will drive value for years to come.” Pierre Olivier Bandet Govt Vice President , Air France-KLM Data Programs
“Amadeus Nevio has been specifically designed to offer exceptional flexibility, allowing Air France‑KLM to select the modules that align with its unique needs, creating a perfect fit for their operations. The partnership illustrates our ongoing commitment to supporting industry transformation and our dedication to actively driving this change. This is the future of customer‑centric retailing.” Decius Valmorbida President of Journey, Amadeus
“We are pleased to welcome Air France‑KLM as the latest customer to subscribe to Amadeus Nevio. This new generation of airline technology helps airlines deliver the best possible retailing experience to customers across all their operations, and at every touchpoint. We are dedicated to supporting Air France‑KLM in its retail transformation and, more generally, to accelerating the pace of the industry’s move to customer‑centric retailing.” Maher Koubaa Govt Vice President Journey Unit and Managing Director EMEA, Amadeus
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