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Canada Expands Help for Passengers in Safety Screening with Bilingual Facilitators Throughout 16 Airports
Thursday, November 14, 2024
Passengers throughout Canada now have enhanced help at safety checkpoints, because of a brand new bilingual useful resource launched by the Canadian Air Transport Safety Authority (CATSA) in July 2024. This addition is designed to enhance accessibility and streamline the safety course of for vacationers needing help, providing assist in each English and French at 16 airports nationwide.
Strategically positioned within the queue resulting in safety checkpoints, these facilitators are simply identifiable by their blue vests, which show “Need Help/Besoin d’Aide” alongside the CATSA emblem. Their fundamental function is to help passengers who may have extra steerage by means of the screening course of, offering a welcoming and supportive presence that enhances the providers already provided by airport employees and airways.
This new function is a part of CATSA’s Airport Screening Providers Agreements, launched in April 2024, which help CATSA’s Strategic Plan 2024-2029. Particularly, the initiative aligns with the Plan’s deal with enhancing shopper experiences at checkpoints. By incorporating facilitators, CATSA underscores its dedication to bettering the standard of service at airports and making a smoother, extra accessible expertise for vacationers.
With this initiative, CATSA shouldn’t be solely strengthening the help accessible at screening checkpoints but in addition setting a brand new customary for inclusive, client-centered airport providers throughout Canada. The facilitators symbolize a big step towards a extra streamlined and supportive airport expertise, making certain that each one passengers, no matter their wants, really feel welcomed and accommodated as they transfer by means of safety.
“We have already received very positive feedback on the new position from passengers, airport partners and checkpoint staff,” mentioned Nada Semaan, CATSA’s CEO. “These Facilitators are proving to be a valuable resource, ensuring that passengers who need assistance experience a barrier-free, accessible screening process across 16 of Canada’s busiest airports.”
The Canadian Air Transport Safety Authority (CATSA) continues its dedication to enhancing safety, driving innovation, and elevating the journey expertise for passengers throughout Canada. This Crown company, established on April 1, 2002, performs a important function in securing the nation’s air transportation system by overseeing important features, together with passenger, baggage, and airport employee screening. CATSA receives full funding by means of parliamentary appropriations and maintains accountability to Parliament, reporting on to the Minister of Transport.
On April 1, 2024, CATSA launched new Airport Screening Providers Agreements with GardaWorld Safety Screening Inc. and Paladin Airport Safety Providers Ltd. as a part of its effort to enhance safety processes and customer support at airports nationwide. As a part of this initiative, bilingual facilitators have been launched at 16 main Canadian airports to help vacationers in navigating the safety screening course of. Whereas these facilitators are usually not licensed screening officers and don’t make screening choices, they provide a welcoming presence and direct help for passengers requiring steerage, thus enhancing the general airport expertise.
The facilitators are stationed at distinguished areas inside the following airports:
Toronto: Billy Bishop Toronto Metropolis Airport, Toronto Pearson Worldwide Airport
Western Canada: Calgary Worldwide Airport, Edmonton Worldwide Airport, Kelowna Worldwide Airport, Vancouver Worldwide Airport, Victoria Worldwide Airport
Central and Japanese Canada: Halifax Stanfield Worldwide Airport, London Worldwide Airport, Montréal-Pierre Elliot Trudeau Worldwide Airport, Ottawa Worldwide Airport, Québec Metropolis Jean Lesage Worldwide Airport, St. John’s Worldwide Airport
Prairies: Regina Worldwide Airport, Saskatoon Worldwide Airport, Winnipeg Richardson Worldwide Airport
This initiative displays CATSA’s dedication to its Strategic Plan 2024-2029, emphasizing a client-centered strategy. With safety as a prime precedence, CATSA’s partnership with GardaWorld and Paladin goals to strengthen the standard and reliability of screening providers, making certain that passengers really feel each safe and supported all through their airport journey. Via these efforts, CATSA is reinforcing its dedication to delivering a seamless and environment friendly airport expertise whereas upholding the very best requirements of safety and repair.
