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Air Canada Soars to New Heights with Sixth APEX 5-Star Award Showcasing Passenger-First Method
Tuesday, October 29, 2024
Air Canada has as soon as once more claimed the esteemed 5-Star International Airline Award on the 2025 Airline Passenger Expertise Affiliation (APEX) Awards, additional cementing its place among the many world’s prime airways. This recognition marks the sixth occasion within the final seven years the place Air Canada has earned the APEX 5-Star ranking, showcasing the airline’s steadfast dedication to offering an distinctive passenger expertise.
The distinguished accolade, awarded by APEX, is set by direct suggestions from passengers, evaluating key elements comparable to consolation, service, and total journey expertise. This feedback-driven recognition highlights Air Canada’s responsiveness to passenger wants and underscores its dedication to excellence throughout all facets of its service.
Reflecting on the award, Air Canada’s Chief Buyer Expertise Officer shared that the airline is pushed by a steady mission to boost its companies, guaranteeing that each journey meets the very best requirements. This imaginative and prescient consists of investments in fashionable plane, enhanced in-flight leisure, comfy seating, and refined eating choices, all geared toward making a memorable journey expertise for each passenger.
Over time, Air Canada has rolled out a number of customer-focused initiatives, together with enhanced digital instruments, improved lounge experiences, and expanded route choices that align with its aim to remain on the forefront of the aviation trade. These efforts contribute to an airline expertise that constantly resonates with vacationers, setting Air Canada other than rivals.
The award additionally reinforces Air Canada’s affect as a world chief, with its fame for premium service extending to worldwide locations. With an eye fixed on innovation, the airline is poised to introduce additional enhancements that align with evolving passenger preferences, sustaining its excessive requirements in each consolation and effectivity.
As Air Canada continues to soar within the rankings, its dedication to excellence stays unwavering, demonstrating that distinctive buyer experiences stay on the coronary heart of its operations. This newest achievement on the APEX 2025 Awards is a testomony to the airline’s promise to passengers—a dedication to creating each journey particular.
“I thank our customers and APEX on behalf of our 40,000 global employees for bestowing on us this recognition as a Five Star Global Airline. We continue to invest in our customer experience, including our award-wining in-flight entertainment system and new digital features via the Air Canada app, to deliver an elevated level of comfort and convenience to our loyal customers. And we remain committed to furthering the customer experience at Air Canada with exciting new features to be rolled out in the coming months,” stated Michael Rousseau, President and Chief Government Officer of Air Canada.
“Air Canada’s dedication to delivering a superior passenger experience has earned the airline the prestigious 2025 APEX Five Star recognition,” APEX Group CEO Joe Chief stated. “From their redesigned cabins to newly upgraded inflight entertainment systems, Air Canada has continued to raise the bar in connectivity and comfort. With a focus on Canadian-grown ingredients in their new inflight menus, paired with premium wine selections, Air Canada brings the best of congenial Canadian culture onboard. These thoughtful enhancements, combined with family-friendly entertainment and intuitive app upgrades, reflect Air Canada’s relentless drive to enhance every part of the passenger journey.”
The APEX 5-Star and 4-Star Airline Awards are distinctive within the international aviation trade, solely grounded in unbiased, third-party passenger suggestions and insights. In collaboration with TripIt® from Concur®, the world’s main journey organizing app, APEX collects and analyzes information to award airways based mostly on real passenger experiences. For the 2025 APEX Awards, a couple of million PNR-verified flights have been rated by passengers throughout a spectrum of over 600 airways worldwide, all evaluated on an in depth five-star scale. These awards are additional validated by certification by an impartial, skilled exterior auditing firm, guaranteeing impartiality and integrity within the choice course of.
This yr, Air Canada’s prestigious APEX 5-Star Award for 2025 marks one more achievement, constructing on a collection of recognitions for its top-tier services and products, together with:
2024 APEX Finest in Leisure Award in North America
World’s Finest Enterprise Class Airline Lounge Catering for the Toronto Air Canada Signature Suite (Skytrax)
Finest Cabin Crew in Canada (Skytrax)
Most Household Pleasant Airline in North America (Skytrax)
Finest Premium Economic system Class Onboard Catering in North America (Skytrax)
Cleanest Airline in North America (Skytrax)
These accolades underscore Air Canada’s dedication to making a superior journey expertise. From distinctive cabin service and premium culinary choices to leisure that captivates all ages, Air Canada continues to lift the bar for North American carriers, setting new requirements for high quality and buyer satisfaction.
