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Dubai Metro And Tram Soar To New Heights With 96% In 2024 Worldwide Buyer Expertise Customary
Wednesday, December 25, 2024
The ICXS evaluation evaluates important components, together with customer-focused design, service excellence, seamless know-how integration, and instantaneous communication.
Dubai’s Metro and Tram providers have achieved a outstanding milestone in 2024, scoring a formidable 96 % within the Worldwide Buyer Expertise Customary (ICXS) analysis. This marks a major development from their earlier scores of 87.2 % in 2022 and 92.2 % in 2023, highlighting their steady dedication to enhancing the general public transportation expertise.
This achievement underscores the unwavering dedication of the Roads and Transport Authority (RTA) and Keolis-MHI, the operator liable for managing Dubai Metro and Tram operations. Their collaborative efforts deal with delivering top-tier public transport providers that prioritize passenger satisfaction, operational effectivity, and world-class requirements.
The ICXS evaluation evaluates a number of important points, together with customer-centric design, superior service high quality, superior know-how integration, and real-time communication capabilities. This prestigious accreditation reaffirms RTA’s capability to constantly surpass world benchmarks, guaranteeing passengers get pleasure from seamless, dependable, and modern journey experiences. It’s a testomony to the strategic imaginative and prescient and relentless pursuit of excellence in public transport that continues to place Dubai as a pacesetter in city mobility.
